Job Description
Customer Agent (Banking, German, remote)
About the job Customer Agent (Banking, German, remote)
Role Overview: Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting‑edge banking products with attractive returns.
Key Responsibilities:
- Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
- Handle inquiries related to banking services, account management, transfers, and more.
- Manage back‑office tasks including email and WhatsApp correspondence.
- Promote innovative banking products while adhering to transparency and regulatory standards.
- Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
- Achieve set quality standards and sales targets.
Requirements:
- ...