Job Description
This position will act as the key contact or point person for all customer relationship activities (such as direct customer meeting, written communication, customer handling, etc.) that ensures service customer
satisfaction.
+ Manage all customer concerns received by Ford Group Phils. (FGP) – From acknowledgement, communication, resolution, prevention, and data analysis.
+ Act as FGP’s point person for all customer concern handling activities (internally and externally).
+ Establish and maintain good working relationships with other functions (internally and externally), such as the regional office, other departments, dealer network, government agencies, legal counsel, etc., for the immediate resolution of customer concerns.
+ Conduct data gathering and analysis on customer concerns to establish and implement robust processes to ensure customer satisfaction at all times.
+ Act as FGP’s representative in all corporate meetings relating to Customer Concerns, Custo...
satisfaction.
+ Manage all customer concerns received by Ford Group Phils. (FGP) – From acknowledgement, communication, resolution, prevention, and data analysis.
+ Act as FGP’s point person for all customer concern handling activities (internally and externally).
+ Establish and maintain good working relationships with other functions (internally and externally), such as the regional office, other departments, dealer network, government agencies, legal counsel, etc., for the immediate resolution of customer concerns.
+ Conduct data gathering and analysis on customer concerns to establish and implement robust processes to ensure customer satisfaction at all times.
+ Act as FGP’s representative in all corporate meetings relating to Customer Concerns, Custo...