Job Description
Do you take ownership, embrace challenges, and love problem-solving?
If you are a customer service superstar, able to remain calm when customers are frustrated and have experience working with computers, we’d like to meet you!
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
- Train customers on how to derive the most value from our Software-as-a-Service platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Identi...