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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
- Customer Feedback & Sales Follow-Up (Aftersales & Post-Delivery)
- Conduct follow-up calls with customers after service, repairs, or vehicle sale
- Follow up with sales customers within one month of truck usage
- Capture and record Customer Satisfaction Index (CSI) scores
- Distribute quarterly customer satisfaction questionnaires
- Collect daily Net Promoter Score (NPS) feedback
- Identify and log complaints or low satisfaction scores
- Escalate issues, including Demoters and Passives, to the CCSA
- Ensure accurate and timely data capturing in the system
- Follow up on outstanding queries or customer concerns
- Support continuous improvement of customer satisfaction and overall service quality
Complaint Management & Escalation:
- Capture all customer complaints accurately on a daily basis in 'the CRM system.
- Follow up and c...