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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
Customer Feedback & Sales Follow-Up (Aftersales & Post-Delivery)
- Conduct customer follow-up calls after services, repairs, and vehicle deliveries.
- Contact sales customers within one month of vehicle usage to gather feedback.
- Record and maintain accurate Customer Satisfaction Index (CSI) results.
- Send out quarterly customer satisfaction surveys.
- Collect and capture daily Net Promoter Score (NPS) feedback.
- Identify, record, and monitor customer complaints or low satisfaction ratings.
- Escalate Demoter and Passive NPS feedback, as well as unresolved concerns, to the CCSA.
- Ensure all customer interactions and feedback are accurately updated on the CRM system.
- Follow up on pending customer queries and service-related concerns.
- Contribute to ongoing initiatives focused on improving custo...