Job Description
Customer Care Administrator / Agent
Isando
Automotive Industry (Mandatory)
Job Summary
The Customer Care Administrator / Agent is responsible for managing customer feedback, complaints, and aftersales follow-ups to ensure high levels of customer satisfaction and service excellence. The role involves capturing and tracking customer interactions, coordinating complaint resolution, monitoring CSI and NPS feedback, supporting vehicle operations follow-ups, and providing administrative support to the Customer Care and Aftersales departments. The successful candidate will play a key role in strengthening customer relationships, improving service delivery, and supporting operational efficiency across the business.
Key Responsibilities
Customer Feedback & Sales Follow-Up (Aftersales & Post-Delivery)
- Conduct follow-up calls with customers after services, repairs, or vehicle sales.
- Follow up with sales custom...