Job Description
Hybrid 3 days office with 2 days from home
What you’ll be doing
You’ll be at the heart of our customer experience, supporting customers across phone, email, webchat and social channels. Acting as a subject matter expert, you’ll handle a wide range of queries and transactions across our products and services.
Responsible for delivering exceptional customer experience specific to Love2shop consumer brands; Park Christmas Savings and Love2shop.co.uk whilst ensuring compliance to all policies, processes and regulations
Key responsibilities include:
- Supporting customers with orders, returns, cancellations and delivery tracking
- Processing payments, Direct Debits and providing balance information
- Resolving customer queries and disputes efficiently and accurately
- Managing account updates, closures and sensitive cases (including deceased accounts)
- Using third‑party systems to complete KYC checks and ...