Job Description
Description
About you Education and qualification :
A minimum of bachelor’s degree from an accredited university (required)
1 years of experience in Customer Service, Technical Support, or a related role
Fresh graduates with excellent command over written or spoken English with technology background are welcome to apply
It would be great if you also have
Knowledge of publishing industry and/or library systems
Knowledge of writing a research paper and/or referencing tools
What would you be doing in this role
Handle customer enquiries via CRM (verbal and written), resolving product and service issues accurately, professionally, and within agreed SLAs
Deliver exceptional customer experiences through a proactive, solution‑oriented “can‑do” approach and full ownership of assigned cases through resolution
Diagnose, repli...