Job Description
About the Role
We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards.
Key Responsibilities
- Respond to customer inquiries via social media platforms and other digital channels.
- Provide accurate information and effective solutions to customer issues.
- Handle customer complaints and escalate complex cases when necessary.
- Maintain a professional and empathetic communication style.
- Ensure compliance with company policies and quality standards.
- Meet productivity and performance targets.
Requirements
- Fluent Italian (written and spoken).
- English proficiency at B1/B2 level.
- Minimum typing speed of 20 words per minute.
- St...