Job Description
Patient Scheduler
Hybrid – Columbus, OH (On-site training for the first 90+ days)
2-Month Contract to Hire
Responsibilities:
· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications
· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing
· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
· Utilize software systems to facilitate patient interactions
· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individ...