Job Description
Position Summary:
TheCustomerCare Advocateserves as the primary contact forrequests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience throughexpertise, ownership, accountability, and responsiveness
An Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. ACCAis proficient in MCS eBusiness tools andutilizesthem to handle transactions and provide customer solutions to inquiriesregardingproduct or order information.CCAhas expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
Major Responsibilities:
Dedication to 80-20 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external custo...