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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Effectively identify, troubleshoot, and resolve customer concerns.
- Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.
- Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.
- Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.
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