Job Description
Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent.
As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.
Key tasks include:
Requirements Include:
As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.
Key tasks include:
- Handle general customer queries
- Diagnose and troubleshoot customer problems
- Resolve fundamental product technical issues
- Assisting and training customers on the company’s products and software
- Handling customer complaints.
- Reporting customer issues
- Product and software testing
Requirements Include:
- Driver’s license own / reliable transport required
- Fluent in English, any addit...