Job Description
What will you do?
Customer support & incident management
- Support users through Zendesk, email, phone and chat.
- Resolve questions and incidents related to our platforms and services.
- Follow up on assigned cases ensuring timely resolution.
- Escalate complex issues to the appropriate internal teams when necessary.
Marketplace & partner support
- Manage incidents related to discounts, cashback and affiliate networks.
- Coordinate with advertisers and partners to ensure issue resolution.
- Monitor recurring incidents and detect possible patterns or improvements.
Cross-functional collaboration
- Work closely with Product, Operations and Customer Experience teams.
- Contribute to improving processes and user experience.
- Share feedback and insights detected through customer interactions.
What are we looking for?
- 2–3 years of experien...