Job Description
Customer Care Analyst
Job Function: Customer Management
Job Sub Function: Non-Technical Customer Service
Job Category: Business Enablement/Support
Location: Bogotá, Distrito Capital, Colombia
Purpose: The Customer Care Analyst is responsible for executing daily customer support and service coordination activities within the Technical Service area. This role acts as a key interface between customers, service engineers, and internal teams, ensuring efficient service execution, proper documentation, regulatory compliance, and high levels of customer satisfaction.
Responsibilities
- Execute daily Customer Care activities, including answering customer calls, registering service requests, and coordinating with the technical and field service teams.
- Control and manage the Service Engineers’ service schedule, ensuring efficient resource allocation and service coverage.
- Monitor and ma...