Job Description
Job Function
Customer Management
Job Sub Function
Non-Technical Customer Service
Job Category
Business Enablement/Support
Location
Bogotá, Distrito Capital, Colombia
Job Title
Customer Care Analyst
Purpose
The Customer Care Analyst is responsible for executing daily customer support and service coordination activities within the Technical Service area. This role acts as a key interface between customers, service engineers, and internal teams, ensuring efficient service execution, proper documentation, regulatory compliance, and high levels of customer satisfaction. The position supports service operations through call handling, service scheduling, invoicing, equipment logistics, and system controls, while adhering to Johnson & Johnson quality, safety, and compliance standards.
Responsibilities
- Execute daily Customer Care activities, including answering custo...