💼 Full-Time Position

Customer Care and Debt Collection Agent (Smartphone Financing) at Mogo Finance

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 22, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.


We have more than 6 years’ experience providing fin…


Customer Care and Debt Collection Agent (Smartphone Financing)

WHAT YOU WILL DO

  • Welcome calls to new customers

  • Early-stage debt collection (reminders and follow-ups)

  • Ongoing customer support through call, WhatsApp, and other channels

  • Assist in onboarding and training new team members as the product scales

  • Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards

  • Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.