Job Description
Summary of Position:
To provide a solution to our client interactions via phone, email, or face-to-face by consistently and efficiently communicating with clients to the ultimate BMW customer experience and enhance CSI.Accountabilities & Responsibilities:
Answering inbound calls within 3 rings
Making outbound calls (service related)
Maintain and Update Tool Catalog
Schedule service appointments accordingly and in a timely manner
Asking correct questions when booking service appointments
Communicating with other departments
Create and update Customer files as needed
Assist and direct customers as needed
Assist advisors with Clients payments/paperwork, collecting signatures when needed
Handle client inquiries through multi-channel communication (telephone, email, face-to-face, chat etc.) to ensure the Ultimate Cust...