Job Description
The mission of Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.
Reporting directly to the Resolutions Team Lead, the Resolutions Associate will bring resolution to a team by facilitating effective communication, resolving conflicts, aligning goals, managing resources, and supporting overall team development.
DUTIES & RESPONSIBILITIES
- Acknowledge incoming customer claims
- Enter/Document claims in SAP
- Submit claims to the Resolutions Team Lead for review
- Communicate claim status to customers
- Arrange for damaged items to be returned to our warehouse
- Issue credit or facilitate replacement orders
- Communicate with the Customer Care department to ensure replacement orders are shipped out promptly
- Approve invoices for orders placed for payment
- De‑escalate problems <...