💼 Full-Time Position

Customer Care

🏢
Diamonds Direct
📍 Birmingham, Alabama, United States
📍
Location
Birmingham, United States
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

We are looking for a Jewelry Repair Liaison to join our team!


Why This Position Is Important To Us

  • It serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction
  • Our experience sets us apart from competitors
  • Everyone on our team must be a rhino!

    • Responsibilities

  • Accept jewelry for repair
  • Assist sales team with customer orders
  • Assist customers with concerns
  • Facilitate delivery of merchandise to customers

    • What Will Make You Successful

  • Ability to maintain composure in high pressure, fast-paced environment
  • Good listener and communicator
  • Organized and good at multi-tasking
  • Comfortable at handling phone calls and in person correspondence
  • Professional and welcoming presentation
  • Demonstrates attention to detail and has a sense of urgency
  • A passion...