Job Description
Work arrangement
Full 5-day work in the office
Key Tasks & Responsibilities
- Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service
- Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience
- Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
Qualifications & Skills
- Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot pro...