Job Description
JOB TITLE: CUSTOMER CARE CALL SUPPORT About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent, skilled, and experienced Customer Care Call Support to work in Nairobi, Kenya. Job Summary: To provide exceptional customer support across multiple channels (tickets, calls), resolve inquiries, and gather feedback through call data, ensuring a positive customer experience and contributing to company growth. Key duties and responsibilities: a) Manage inbound and outbound calls in a timely manner b) Follow communication scripts when handling different topics c) Identify customers needs, clarify information, and provide solutions and/or alternatives d) Seize opportunities to upsell products when they arise e) Work on customer tickets resolving both escalated and created tasks f) Keep rec...