Job Description
Job Description
About the Job
Reporting to the Customer Contact Care Team Leader, the Temporary Contract Agent is responsible for building and maintaining strong relationships with new and existing customers in a fast-paced, multi-channel retail environment. This role focuses on understanding customer needs, motivations, and expectations to deliver a positive and seamless shopping experience that strengthens trust in the IKEA brand.
The agent will handle customer interactions across all contact centre platforms, ensuring timely, accurate, and high-quality support that drives customer satisfaction.
Your Assignment
- Deliver effective solutions by identifying customer needs and utilizing knowledge of IKEA systems, policies, and processes
- Take ownership of each customer case, providing clear timelines and consistent updates until resolution
- Meet agreed service levels by managing response times and collaborating with team members to ma...