Job Description
About the Role
We’re looking for a motivated and customer-focused Customer Care Consultant to join our Export Team within Customer Service. As the voice of our business, you’ll play a key role in delivering an exceptional service experience across every interaction.
This is a fast-paced, customer-centric role where you’ll support enquiries, identify solutions, and uncover sales opportunities while ensuring we consistently meet our customer promise.
What You’ll Be Doing
- Handle customer enquiries across sales, service, and backorders, aiming for first-call resolution
- Build strong relationships with customers and internal teams
- Identify customer needs and recommend the best product and service solutions
- Deliver a high-quality, efficient and positive customer experience every time
- Proactively identify opportunities for cross-selling and additional value