Job Description
Are you passionate about delivering exceptional customer service? If so, we want to hear from you!
Your Opportunity
As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.
You’ll be empowered to resolve issues, escalate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it’s about building relationships, driving outcomes, and representing the Blackwoods brand with pride.
What You’ll Be Doing
- Delivering outstanding service via phone and email, aiming for first-contact resolution
- Managing and expediting orders to meet delivery expectations and KPIs
- Proactively identifying customer needs and offering effective solut...