Job Description
Job Summary
The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
BOS Analyst will provide daily support to in-bound customer contacts (and potentially Evolus sales and fields), questions and requests related to orders, product support, order replacements, subscriptions,
Responsibilities
- In-bound customer communication ( General Support across all activities Chat/Text Support as needed )
- Primary on Customer MasterData, FAV – address verification. Perform searches for accounts, facilities, and patient profiles; update sensitive information like phone numbers while adhering to HIPAA guideline
- Primary on Order Replacement, Rolled Shipments
- Primary on Demo Product, Subscription Orde...