Job Description
Customer Care & Dispute Specialist
Your main responsibilities
Role Objective
The Customer Care and Dispute Specialist is the primary problem solver for all invoice discrepancies originating at the territory, site, or customer level. While the BSC Collections team manages the customer relationship and identifies non-payment, the Dispute Owner (Coordinator) takes full ownership of the internal investigation, tracking, and resolution of disputes to accelerate payment recovery. The primary goal is to investigate root causes within the site (Sales, Field Operations, Contract Management, Local Finance) and drive them to a resolution to ensure timely cash flow and minimize DSO (Days Sales Outstanding), as well as ensure customer satisfaction.
Essential Functions & Responsibilities
+ Case Ownership:Receive flagged invoices (via E-mail, HighRadius, or ESM) from the BSC Collections / Collection team. Conduct deep-dive investigations into root causes s...
Your main responsibilities
Role Objective
The Customer Care and Dispute Specialist is the primary problem solver for all invoice discrepancies originating at the territory, site, or customer level. While the BSC Collections team manages the customer relationship and identifies non-payment, the Dispute Owner (Coordinator) takes full ownership of the internal investigation, tracking, and resolution of disputes to accelerate payment recovery. The primary goal is to investigate root causes within the site (Sales, Field Operations, Contract Management, Local Finance) and drive them to a resolution to ensure timely cash flow and minimize DSO (Days Sales Outstanding), as well as ensure customer satisfaction.
Essential Functions & Responsibilities
+ Case Ownership:Receive flagged invoices (via E-mail, HighRadius, or ESM) from the BSC Collections / Collection team. Conduct deep-dive investigations into root causes s...