Job Description
Join Prudential plc and be part of a dynamic team delivering best-in-class customer service support to customers across the Hong Kong market.
As a Customer Care Professional, you will play an important role in providing professional and efficient support to customers and healthcare providers related to Life & Health Insurance products and services.
Key Responsibilities
- Handle inbound customer and provider enquiries related to Life & Health Insurance products through hotline services
- Support doctor booking arrangements, pre‑authorisation requests, and direct billing services according to company service standards
- Provide accurate information and coordinate with internal departments to ensure smooth customer experience
- Follow up and respond to enquiries, requests, and feedback received through multiple touchpoints including phone calls, emails, letters, live chat, and sales channels
- Investigate and resolve cust...