💼 Full-Time Position

Customer Care Executive

🏢
RS Group plc
📍 China, Shanghai, China
📍
Location
China, China
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Location: Shanghai, China


Report to: Customer Care Team Leader

Role Purpose:


The Customer Care Executive is responsible for delivering an effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high-quality service, and a customer-focused approach. This role contributes to achieving the company's sales objectives through value-added activities.

What you will be doing in this role

  • Deliver exceptional customer service via all channels, ensuring that customer order and enquiry needs are met while maintaining service level agreements.

  • Provide an effortless customer experience by proactively communicating with customers on any updates or changes to their orders / enquiries in a professional and courteous manner.

  • Contribute to sales targets by working closely with the sales team and performing high level value-added activities set o...