Job Description
Customer Care Executive – D2 C E-commerce (Tirupur)
Location: Tirupur, Tamil Nadu
Company: Mackly
Experience: 1–3 years
Employment Type: Full-time
About Mackly
Mackly is a fast-growing kidswear brand focused on helping children lead active, healthy lives through thoughtfully designed innerwear, sleepwear, and activewear. We sell across our own website and leading marketplaces, serving thousands of families across India.
Role Overview
We are looking for a Customer Care Executive who genuinely enjoys helping customers and creating great brand experiences. You will be the first point of contact for parents shopping with Mackly and will play a key role in building customer trust and loyalty.
Key Responsibilities
Handle customer queries via phone, Whats App, email, and social media. Assist customers with orders, deliveries, exchanges, returns, sizing, and product-related questions. Resolve customer con...