Job Description
Are you a passionate leader who thrives on delivering outstanding customer experiences?
We are seeking a commercially focused and results-driven Customer Care Manager to lead our National Accounts function. This role is critical in ensuring the delivery of high-quality service to key clients while supporting revenue growth, retention, and long-term account value.
You will be responsible for optimising team performance, enhancing customer experience, and aligning service delivery with broader business and sales objectives. You will play a key role in strengthening client relationships, resolving complex issues, and identifying opportunities to improve efficiency, profitability, and customer retention.
Key Responsibilities