💼 Full-Time Position

Customer Care Manager

🏢
PaxeraHealth
📍 Cairo, Cairo Governorate, Egypt
📍
Location
Cairo, Egypt
📅
Posted
June 19, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  We are seeking a proactive and customer-focused Customer Care Manager to join PaxeraHealth.


This role will oversee daily customer support operations, ensuring high-quality service delivery and customer satisfaction.


The ideal candidate will lead support teams, improve processes, and collaborate with internal departments to enhance the overall customer experience.

  •   Key Responsibilities:   Team Management & Leadership: Supervise daily operations of the Technical Support team Assign tasks based on team member expertise and customer priorities.


    Monitor team performance, provide feedback, and take action on low and high performers.


    Conduct weekly meetings to discuss team progress and challenges.


    Ensure open communication and foster a positive, collaborative work environment.


    Technical Support & Customer Satisfaction: Oversee customer issue resolution, ensuring timely and effective support.