Job Description
We are seeking a proactive and customer-focused Customer Care Manager to join PaxeraHealth. This role will oversee daily customer support operations, ensuring high-quality service delivery and customer satisfaction. The ideal candidate will lead support teams, improve processes, and collaborate with internal departments to enhance the overall customer experience.
Key Responsibilities:
Team Management & Leadership:
+ Supervise daily operations of the Technical Support team
+ Assign tasks based on team member expertise and customer priorities.
+ Monitor team performance, provide feedback, and take action on low and high performers.
+ Conduct weekly meetings to discuss team progress and challenges.
+ Ensure open communication and foster a positive, collaborative work environment.
Technical Support & Customer Satisfaction:
+ Oversee customer issue resolution, ensuring timely and effective support.
+ ...
Key Responsibilities:
Team Management & Leadership:
+ Supervise daily operations of the Technical Support team
+ Assign tasks based on team member expertise and customer priorities.
+ Monitor team performance, provide feedback, and take action on low and high performers.
+ Conduct weekly meetings to discuss team progress and challenges.
+ Ensure open communication and foster a positive, collaborative work environment.
Technical Support & Customer Satisfaction:
+ Oversee customer issue resolution, ensuring timely and effective support.
+ ...