CUSTOMER CARE MANAGER [Company]

Job Description

Job Qualification

• Bachelor’s degree in Business Administration, Communications, or related field
• 3+ years of experience in customer service or customer care management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving and conflict resolution skills

Job Summary

• Oversee daily operations of the customer service department
• Supervise, coach, and support customer care representatives
• Handle and resolve escalated customer complaints and complex issues
• Develop and implement customer service policies and procedures
• Monitor team performance using KPIs and service metrics
• Analyze customer feedback and recommend service improvements
• Ensure high levels of customer satisfaction and retention