💼 Full-Time Position

Customer Care Manager

🏢
Barco
📍 Kortrijk, Flanders, Belgium
📍
Location
Kortrijk, Belgium
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Care Manager

Location:

Bracknell, Berkshire, GB Kortrijk, BE

Role Overview


As a Customer Care Manager, you are responsible for overseeing the end-to-end performance of field service delivery across the UKI and Nordics region. You will lead and develop service teams, ensure high customer satisfaction, drive service revenue, and continuously improve processes, tools, and operational efficiency.

Key Responsibilities

Service Delivery & Operations

  • Manage and monitor daily field service operations to ensure high-quality service delivery.

  • Track performance through KPIs, dashboards, and scorecards to enhance customer satisfaction.

  • Ensure consistent service delivery, including work performed by third-party partners or dealers.

    • Team Leadership & Development

  • Lead, coach, and develop a regional service team.

  • Define w...