💼 Full-Time Position

Customer Care Manager

🏢
Sidel
📍 Nairobi, Nairobi County, Kenya
📍
Location
Nairobi, Kenya
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Care Manager

Contract Type

Permanent

Country

KENYA

Location

Nairobi

Your opportunity

Support Customer requests for emergencies, trouble shooting and technical assistance during warranty
and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental).
Lead complete solution delivery from customer call until complete issue resolution with the help of
experts from Product Support. Is a key role between customer and After Sales Manager for technical
problem solving and advice.

Your Mission

  • Collect and filter customer calls, identify needs and answer or manage accordingly any technical
    request in compliance with the HSS&E standards to ensure general support requests from customers
    are answered.
  • Issue Service Request for intervent...