Job Description
Representative Tasks: Represent the company and brand with professionalism and integrity in all internal and external interactions. Build and maintain positive relationships with employee representatives and key stakeholder groups to foster a collaborative work environment. Make timely and effective decisions on behalf of Franchise Partner management to enhance Customer satisfaction and resolve issues efficiently. Implement appropriate countermeasures to address Customer concerns and improve service quality. Approve expenditure strategically to support Customer satisfaction initiatives and manage escalation processes effectively. Process Management: Oversee the end-to-end process of capturing customer feedback and translating customer insights into actionable improvements. Manage the entire life cycle of customer complaints and feedback, ensuring timely resolution and continuous service enhancement. Oversee retention and life cycle management initiatives to maximize Customer loyalty an...