💼 Full-Time Position

Customer Care Representative at Wakanow

🏢
Confidential
📍 Ghana, Ghana, Ghana
📍
Location
Ghana, Ghana
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.


  • Respond to all telephone inquiries regarding booking of travel reservations Identify products and sales opportunities that fit customers travel needs.

  • Make alternative booking arrangements if changes arise before or during the trip

  • Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services

  • Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares

  • Preparing customized itineraries to suit the clients’ preferences and budget

  • Create and update electronic records of clients

  • Make and confirm bookings online

  • Issue tickets or relevant documents

  • Provide up to date advice on ...