Job Description
## Position Summary
The Customer Care Representative provides outstanding service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests, which may require research and investigation to resolve. The incumbent actively engages customers to ensure a complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.
Hiring Range: $20.00-$21.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program.
## Key Responsibilities
+ Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
+ Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
+ Engages in active listening with customers, confirming or clarifying information and diffusingescalated situations, as needed.
+ Bu...
The Customer Care Representative provides outstanding service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests, which may require research and investigation to resolve. The incumbent actively engages customers to ensure a complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.
Hiring Range: $20.00-$21.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program.
## Key Responsibilities
+ Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
+ Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
+ Engages in active listening with customers, confirming or clarifying information and diffusingescalated situations, as needed.
+ Bu...