Job Description
To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.
Responsibilities
- Be part of the Telemarketing activities during campaigns.
- Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
- Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
- Direct the customer to the relevant advisor who will attend to him.
- Call customers to get follow feedback on their visits to ATM.
- Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
- Support the reception in managing the courtesy vehicles.
- Ensure cle...