Job Description
Customer Care Representative, East-Court Ford Lincoln
Pay rate: $19-22 per hour.
About Us
Join our team at East Court Ford Lincoln Sales Limited , Canada’s #1 Ford Retailer! We’re looking for a dedicated Customer Care Representative to enhance our commitment to exceptional service. If you have strong communication skills, problem-solving abilities, and a proactive mindset, this role is perfect for you.
Key Responsibilities
- Follow up with customers after their service to ensure satisfaction and address any concerns.
- Proactively reach out to customers to gather feedback on their service experience.
- Identify and resolve any issues or discrepancies to ensure a positive customer experience.
- Collaborate with the service team to address customer concerns and implement solutions.
- Document customer interactions and feedback in dealership software for continuous improvement.