Job Description
Customer Care Support
About Kasava
- Manage and respond to customer support tickets via email, phone, and support platforms.
- Provide professional and friendly assistance to customers using Kasava dashcams and related services.
- Troubleshoot customer issues and gather relevant information for technical investigations.
- Work closely with the engineering and technical support teams to diagnose and resolve issues.
- Follow up with customers to ensure successful issue resolution.
- Escalate complex technical problems where necessary and track progress through to completion.
- Maintain accurate records of customer interactions and resolutions.
- Identify recurring issues and provide feedback to help improve products and processes.
- Assist with customer onboarding and basic product training when required.
- Excellent written and spok...