Job Description
Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
Primary duties may include, but are not limited to
- :
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claim - s.Analyzes problems and provides information/solution
- s.Operates a PC/image station to obtain and extract information; documents information, activities and changes in the databas
- e.Thoroughly documents inquiry outcomes for accurate tracking and analysi
- s.Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manne
- r.Researches and analyzes data to address operational challenges and customer ser...