💼 Full-Time Position

Customer Care Representative

🏢
Katoen Natie
📍 Kapellen, Flanders, Belgium
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Location
Kapellen, Belgium
📅
Posted
June 13, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job description

As a Customer Care Representative, you are the primary point of contact for our global customers when it comes to spare parts, J-Tec products, and other after-sales matters related to our installations worldwide. You manage the entire spare parts process — from quotation to delivery — ensuring every request is handled accurately and efficiently. In this role, you work closely with various internal departments to guarantee seamless customer experience and deliver the high-quality service J-Tec is known for.

Tasks:

  • You will process and evaluate customer requests received via phone and email, ensuring each inquiry is handled efficiently and professionally. You take care of the entire order process — from order intake to administrative follow-up

  • You organize equipment shipments and track deliveries to guarantee timely and accurate execution. You prepare customer invoices and handle stock management from a...