Job Description
Customer Care Representative - Non-Voice Agent
Company: Caldwell Communications Consultancy Philippines
Location: On-site – Quezon City
Employment Type: Full-time
Requirements: High School or Senior High School. No experience required.
Responsibilities
- Communicates with customers on the phone or by written correspondence to address concerns.
- Resolves customer issues on the first contact whenever possible without transferring the caller.
- Matches customers’ demands to clients’ products, solutions, and services.
- Uses settlement and influencing abilities to recover from objections and achieve customer buy‑in.
- Communicates specific information to internal and external clients and shares understanding with colleagues.
What We Offer
- An open, friendly, and professional work environment.
- A professionally and personally rewarding career.
- Oppo...