Job Description
**Summary:**
The Assistant Customer Service Representative provides professional, high‑quality customer support through inbound and outbound calls. Customer Service Representatives are often the first point of contact for customers and play a key role in delivering a positive customer experience. This role assists customers with billing inquiries, service requests, outage information, and account maintenance while ensuring compliance with regulatory requirements, safety standards, and company policies.
**Job Responsibilities:**
+ Receive and respond to customer inquiries in accordance with company and regulatory guidelines, including billing questions, service issues, outage information, credit inquiries, and company products
+ Answer inbound customer calls related to electric service, billing, payments, and account information
+ Accurately input phone, fax, and web requests into customer information systems
+ Perform account maintenance and service ...
The Assistant Customer Service Representative provides professional, high‑quality customer support through inbound and outbound calls. Customer Service Representatives are often the first point of contact for customers and play a key role in delivering a positive customer experience. This role assists customers with billing inquiries, service requests, outage information, and account maintenance while ensuring compliance with regulatory requirements, safety standards, and company policies.
**Job Responsibilities:**
+ Receive and respond to customer inquiries in accordance with company and regulatory guidelines, including billing questions, service issues, outage information, credit inquiries, and company products
+ Answer inbound customer calls related to electric service, billing, payments, and account information
+ Accurately input phone, fax, and web requests into customer information systems
+ Perform account maintenance and service ...