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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
- Provide accurate information about products, services, policies, and procedures.
- Process orders, forms, applications, and requests.
- Handle and resolve customer complaints with empathy and professionalism.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records by updating account information.
- Follow communication guidelines, policies, and procedures.
- Strive to meet or exceed customer satisfaction and service goals.
- Collect feedback and identify recurring issues to help improve customer experience.
Qualifications
- Strong communication and active listening skills.
- Problem-solving ability with a customer-first mindset.
- Patience, empathy, and the ability to remain calm under pressure.
- Basic comp...