Job Description
Customer Care RepresentativeFull-time, Fixed term (until February 2027)5x Customer Care Representative neededWellington BasedWhakatairangatia nga kete o te matauranga ki te ao marama! E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.If you have experience in a Contact Centre environment and/or similar customer service role and wish to be part of a team which adds value every-day to our customer base and the wider business, then this may be the role for you.Mo te turanga | About the roleThe Contact Centre is a key customer facing channel for supporting NZQA's customers by phone, live chat, and e-mail. We are a team who pride ourselves on being customer-centric and aiming for first call resolution every time.This role comes at a time when NZQA is in the midst of making several e...