💼 Full-Time Position

Customer Care Senior Analyst

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NTT DATA
📍 Chennai, Tamil Nadu, India
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Location
Chennai, India
📅
Posted
May 26, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • SME in Denial Management
  • Provide trend analysis of issues with their appropriate solutions to the respective supervisor.
  • Review remittance and action the claim for solution towards payment.
  • Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
  • Adhere to SOP guidelines within established productivity standards.
  • Report changes identified on payer adjudication guidelines.
  • Knowledge on appeals management.
  • Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
  • Ensure complete adherence to TAT and SLA’s as defined by the customer
  • Maintaining patient confidentiality.
  • Required Skills for this role include:

  • 5+ yea...