Job Description
Description
Role: CONTACT CENTER AGENT
Location: Abu Dhabi
Role Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
Responsibilities
- Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines.
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact.
- Explain products or services and prices and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per...